Property Management
Stop waking up for non-emergencies. Our AI triages maintenance requests by call and text, dispatches vendors for true emergencies, and books showings for prospective tenants, 24/7.
Property Management
Replying from your business number
Water coming through the ceiling in 2B
6:38 AMThat counts as an emergency, so I am flagging it now. Is it actively dripping, and do you know if 3B has a leak or has anyone run a bath above you?
6:38 AMDripping steadily. No idea about upstairs
6:40 AMThank you. Emergency plumber dispatched, ETA 90 minutes, and I have notified the 3B tenant and your property manager. I will text you when they are on the way.
6:41 AMSample conversation
Property Managers are stuck in the middle. You need to be available for emergencies, but you can't work 24 hours a day.
The "3 AM False Alarm":
A tenant calls at night because a lightbulb is out. If you answer, you lose sleep. If you send a vendor, you waste money.
The "Leasing Gap":
Prospective tenants call during their lunch break or after work. If you miss that call, they sign a lease at the apartment complex down the street.
The Result:
High vacancy rates and exhausted property managers.
An AI receptionist for property management answers tenant and prospect calls and texts 24/7, triages maintenance by your protocol (an overflowing toilet wakes the on-call super, a dripping faucet becomes a work order for Monday), dispatches vendors for true emergencies, and books showings for prospective tenants. Requests reach AppFolio, Buildium or your PM software's intake email. Plans start at $149 a month, live in one to three weeks.
The AI follows your strict protocols.
Scenario A:"My toilet is overflowing." Emergency. AI dispatches plumber or wakes up the on-call super.
Scenario B:"My faucet is dripping." Routine. AI creates a work order in AppFolio for Monday morning. You sleep through the night.
Never miss a showing. The AI answers leasing questions ("Do you allow pets?" "Is unit 4B available?") and books showings directly into your calendar.
Need to dispatch a plumber? The AI can call your preferred vendor list, confirm availability, and send them the tenant's details automatically.
| What you get | AIEmply AI receptionist | Answering service | Voicemail |
|---|---|---|---|
| Answers | Every call, in under 3 seconds | Most calls, hold times vary | Nobody answers |
| Hours | 24/7, weekends and holidays | Depends on the plan | 24/7, but only records |
| Books the appointment | Yes, into your calendar or software | Sometimes, per script | No |
| Maintenance requests | Triaged by your protocol, emergencies dispatched | Paged per script | Wait for a callback |
| Texts back missed calls | Yes, within seconds | Not usually | No |
| Cost | From $149/mo | Usually per call or per minute | Free |
By text, too
"Water coming through the ceiling in 2B" at 6:38 AM is an emergency; a dripping faucet is a Monday work order. The AI SMS Employee tells them apart by text, dispatches, and keeps the tenant and the property manager informed.
We generate maintenance tickets and guest cards that can be emailed directly into your AppFolio, Buildium, or Yardi system. Your team gets the data exactly where they need it without changing how they work.
Maintenance requests and guest cards are automatically formatted and sent to your PM software's intake email, so it works directly with AppFolio, Buildium, and other systems.
Carrier-grade telephony ensures emergency calls always get through to your maintenance crew, even in bad weather.
The AI knows which building is which. It handles different rules for "Downtown Lofts" vs. "Suburban Villas."
An illustrative scenario, your unit count and call volume will vary.
Zero
3 AM False Alarms
The AI triages true emergencies from routine requests, so you're only woken when it actually matters
100%
Leasing Calls Answered
Every prospective-tenant inquiry answered and scheduled, even nights and weekends when renters call and text
24/7
Maintenance Triage
Urgent issues dispatched, routine ones logged into AppFolio/Buildium, no missed tickets
Hire the Voice Employee, the SMS Employee, or both together from $179 a month with a shared conversation history.
Yes. You define the rules. (e.g., "No AC" is an emergency in July, but not in October).
Yes. It can log the ticket with the tenant's description and categorize it, saving your admin team hours of data entry.
Absolutely. The AI identifies the property based on the caller or the phone number dialed and applies the correct logic.
The AI answers from your "Knowledge Base", giving accurate info on pet deposits, parking fees, and amenities, on a call or by text.
That's when AIEmply is most valuable. The AI answers every call and every text 24/7, even on weekends and holidays. It triages emergencies, schedules non-urgent repairs, answers leasing questions, and routes urgent issues to your on-call staff. You never lose a tenant because they called after hours.
Yes! The AI can schedule maintenance appointments, check your maintenance team's availability, and send confirmations to both you and the tenant. For urgent repairs, it routes the call immediately to your on-call technician.
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View All SolutionsStart triaging maintenance intelligently and filling vacancies faster. Your AI Leasing Agent & Maintenance Coordinator, live in one to three weeks. Performance guaranteed.
No credit card required • Live in one to three weeks • Performance guarantee • Pay after your AI Employee is live