Refund Policy

1. Our Performance Guarantee

2. 14-Day Refund Window

If you request a refund within 14 days of a subscription charge, we'll review it, considering factors like how much of the Service you've used during that period, and issue a full or partial refund where appropriate. Submitting a request within the 14-day window doesn't guarantee approval, but we review every request in good faith. To request one, email [email protected] from your account email, see Section 6.

3. Usage-Based Charges

Subscriptions include a monthly pool of minutes; usage beyond that is billed per minute (see our pricing page). Minutes already used to handle live calls are a factor we weigh, alongside the timing of your request, when reviewing any refund under Section 2. This applies whether the minutes came from your included pool or from overage.

4. Monthly and Annual Plans

• Monthly plans: the 14-day review window in Section 2 applies to your first charge. After that, you can cancel anytime to stop the next renewal; refund requests for a current or past billing period are reviewed case-by-case as described in Section 2.
• Annual plans (billed yearly at 30% off): the same 14-day review window applies from the date of the annual charge. After that, refund requests are reviewed case-by-case; you may also cancel at any time to prevent the next year's renewal.

5. Your Statutory Withdrawal Rights

Depending on where you live, you may have a non-waivable legal right to withdraw from your purchase, separate from the discretionary review window above:

• EU / EEA / Switzerland / UK: 14 days from your first charge (applies to one-off purchases and the first payment of a subscription).
• Turkey / Israel: 14 days from your first charge.
• South Korea / Brazil / China: 7 days from delivery.
• Canada: 7 days from delivery.
• Singapore: 5 days from delivery or first access.

These statutory rights apply automatically where your local law provides them and are not limited by Sections 2–4 above.

6. How to Request a Refund

Email [email protected] from the email address on your account and include: your account/company name, the charge you're asking about, and a short reason. We review every request and reply within a few business days. Approved refunds are returned to your original payment method within 5–10 business days (processing times depend on our payment reseller and your bank).

7. Cancellations

You can cancel anytime from your account settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing cycle, and you keep access until then. Cancelling stops future renewals; it is not by itself a refund of the current period (refund eligibility is governed by Sections 2–5). Full cancellation terms live in our Terms of Service.

8. Chargebacks

If something looks wrong on your bill, please contact us first, we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of the Service while the dispute is investigated.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes are posted on this page with a new "Last updated" date. Your continued use of the Service after a change means you accept the updated policy.

10. Contact